Shipping policy

Shipping Policy

Thank you for choosing Wag Supply. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you and your pup can head out for your daily walks without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible dog harnesses, hands-free leashes, collars, treat pouches, and canine walk accessories delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each harness, bungee leash, and utility pouch undergoes aluminum buckle latch testing, stitching tension audits, carabiner twist-lock inspections, and protective packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling.

4. Protective Packaging & Order Tracking

To safeguard woven nylon webbing and anodized aluminum hardware from transit scuffs or moisture, all Wag Supply gear is packed in resealable protective dust sleeves inside reinforced corrugated cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Wag Supply is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.